Customer reviews, in any business, provide feedback (positive or negative) on a product or service bought or experienced by the reviewer. A guest review of a vacation rental stay can act as social proof of why a future guest should also go ahead and press the "book now’" button.
There’s no question that reviews are a vital part of the vacation rental booking process, as authentic reviews reassure potential guests, validate their choices and help to convert browsers into bookers. According to a report by the Spiegel Research Centre, nearly 95% of shoppers read online reviews before making a purchase and displaying reviews can increase buyer conversion by 270% — we all value what other people have to say as we are all critics in our own right.
Your guest reviews are a vital part of your business, one which deserves attention because they can also become a valuable asset for your marketing strategy. It has been shown that even a negative review can be useful to a prospective customer if the property manager responds in a positive way with a good solution, instead of trying to hide or ignore a problem.
So, you have a fabulous vacation rental, great guest reviews — how do you make the most of your hard-won 5-star feedback? Revyoos is the first and only all-in-one review aggregator for short-term rentals, an easy to use platform that helps property managers and owners to gather and display all their reviews from trusted sources, including Airbnb, Booking, TripAdvisor and Vrbo, on their own websites. Review aggregation has been commonplace in the hotel industry for a while now, but we are bringing this tool to vacation rentals for the first time.
By displaying all your property reviews from various channels, on your own website, property managers and owners can enhance their trust (and credibility) with guests, improve SEO and boost bookings. Our platform also helps managers to make business decisions based on feedback and allows them to store reviews indefinitely in the cloud (no more lost reviews). Furthermore, depending on property manager preferences or the T&Cs of OTAs, you can select to display the full review content or an average review rating and number of reviews.
Trust has long been a buzzword in vacation rentals and now more than ever, guests need to feel reassured that they are making the right decision by booking your property. There are so many accommodation and booking options out there and authentic reviews from customers can really make the difference between a booking or no booking.
68% of internet users question the authenticity of reviews, but if all your reviews shown on your website are mentioning and linking back to the original source, then you are being completely transparent and reassuring customers that the reviews were written by real guests.
So reviews are important, for sure, but what’s equally important is how you demonstrate to customers that your reviews are completely authentic and where they’ve come from. If you get this right, your reviews will be a huge asset to your business and work hard to increase your conversion rates.
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