Customer experience is one of the most impactful trends in the vacation rental business today. Changing guest expectations and the need to stand out in a highly competitive market require property managers to dedicate more time to their guests.
At Icnea, we are constantly seeking new partnerships to help our clients enhance their guests experience by improving communication and satisfaction during their stay. That’s why we are pleased to announce our new integration with Yaago!
Yaago specializes in improving the guest experience through a simple, all-in-one platform with a fully customizable interface designed specifically to fulfill these two functions. This helps property managers save time and provide a smoother arrival experience for guests.
How does Yaago help property managers?
Personalizing the guest experience: Travelers have access to a unique digital interface where managers can create welcome guides, accommodation instructions, check-in/out details, recommendations, and more. All these documents are customizable and can be complemented with photos and videos. These guides can be shared before arrival, automatically sent once the reservation is confirmed, ensuring the guest has all the necessary information.
Increasing revenue through upselling: Yaago allows the promotion of additional services and activities through its welcome guides. This helps managers generate extra revenue from bookings and improve customer satisfaction by personalizing their stay with services such as airport transfers, cleaning requests, and more.
Maintaining property quality: Ensuring that accommodations meet guest expectations is essential. With the Yaago Team app, employees can report any property issues to alert the manager before new guests arrive.
Strengthening brand identity: Yaago’s tools, as well as the digital guides created within the platform, can be customized with corporate branding, ensuring unique content that reinforces brand identity.
Start enhancing your guests experience with Yaago
Yaago is designed for maximum ease of use, allowing property managers to fully personalize their guests’ experience before and during their stay.
At Icnea, we encourage you to contact the Yaago team to request a demo, explore its features in depth, and discover which toolset best suits your business needs.